In Device Manager, click HP Simple pass to expand it and uninstall it. Did you uninstall the HP Simple Pass and reinstall it?Īt the Start screen, type device manager to open the Search charm, and then select Device Manager in the search results.To assist you with accurate information I would require more information regarding this. Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case relating to the finger print reader not working. There is not way to progress through the Day. If I attempt to setup a fingerprint for Window Hello, it prompts me for my PIN, but after I enter that, there is basically a blank screen that just has a CANCEL button on it. This did seem to solve my inability to use a PIN with the Windows login, but I am still unable to log a fingerprint into Windows Hello, and I am still seeing this error on the device manager. I have tried resetting Windows, through the Recovery section. I have updated to the latest BIOS, currently running BIOS version A0.59 I have verified that the TPM is turned on in the BIOS. We had to go back to entering in our password everytime to login. My entire family (who logs into this computer, each with thier own Microsoft Account) have hapily been uing a fingerprint scanner to login to Windows for over a year, then one day the fingerprint, and PIN options stopped working. I came across this error when trying to troubleshoot a problem with adding biometrics (fingerprint) to Windows Hello. I know this is a fairly generic message, that does point to much in particular. The error code shown is Code 10 (This device cannot start). Intel PTT supports BitLocker* for hard drive encryption and supports all Microsoft requirements for firmware Trusted Platform Module (fTPM) 2.0.įind if your NUC supports these technologiesĬheck the specifications for your Intel NUC at, in the Advanced Technologies section.I am seeing an error in the Device Manager on the "Trusted Platform Module 2.0" under security devices. Intel PTT is a platform functionality for credential storage and key management used by Windows 8*, Windows® 10 and Windows* 11.
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